GemCat Refund and Return Policy

Refund and Return. Unless otherwise noted in the individual item sales page, we accept returns on all items within 14 days of your receipt of the item. Item must be returned in original condition and in original packaging. GemCat reserves the right to inspect all incoming returns for the above conditions. Once the item is inspected we will provide a refund of purchase price only, not shipping unless the we made a mistake. This excludes cases of damage during shipping or the verification of any issue with the listing itself. We do not offer returns or refunds based on other dealer’s evaluation of our sales.

Please review the following Conditions of Return on all items:

  • Item must be returned within 14 days of purchase.
  • Purchase shipping fees are not refundable.
  • Return shipping cost is responsibility of the customer. 
  • Item must be accompanied by GemCat receipt.
  • Item must be unworn and in original condition, with original tags attached and in original packaging.
  • Special sale merchandise can be returned for exchange or store credit only.
  • Close out merchandise is non-refundable or returnable.

Contact us for any questions or issue at the address below:

Customer Service

Phone: 210-464-1473

GemCat
14436 Old Bandera Road #2
Helotes TX 78023