Refund and Return Policy

Refund and Return. Unless otherwise noted in the individual item sales page, we accept returns on all items within 14 days of your receipt of the item. Item must be returned in original condition and in original packaging. GemCat reserves the right to inspect all incoming returns for the above conditions. Once the item is inspected we will provide a refund of purchase price only, not shipping unless the we made a mistake. This excludes cases of damage during shipping or the verification of any issue with the listing itself. We do not offer returns or refunds based on other dealer’s evaluation of our sales.

Please review the following Conditions of Return on all items:

Conditions of Return

  • Buyer can return or exchange this item
  • Buyer must return item within 14 days of delivery
  • Buyer is responsible for return shipping costs
  • If any error is found on our part, we will reimburse buyer for all shipping fees.

Contact us for any questions or issue at the address below:

Customer Service

Phone: 210-464-1473

GemCat
14436 Old Bandera Road #2
Helotes TX 78023